Vinyl Me, Please has relaunched and is now offering credits for subscribers who missed their monthly orders during the company’s absence.
The subscription-based record club, which sends a selected vinyl LP out to its members every month, entered liquidation earlier this year, following complaints filed to the Denver-based company by customers that accused them of “ghosting” them and not sending out paid orders.
News of the relaunch of the subscription-based record club emerged in June after it was acquired by VNYL Inc after a bidding war. At the time, new CEO Nick Alt told Variety that they would be working to send out unfulfilled orders.
Now, it appears that the relaunch is under way, with some Reddit users sharing emails they have received from the company in which they have been offered “membership credits”.
“If you paid for subscription months you never received, you now have membership credits,” one email reads (via Stereogum). “Each credit equals one free album per month, which you can ADD to your box by selecting from the catalog using the six-digit album codes. Store credits are a separate can of worms – we’re still working through those and will share an update next month.”
They have also offered to cover the charges that some customers say they incurred in May for undelivered orders while the bankruptcy process was underway. “We added a membership credit to your account for a free additional album,” they have told those customers. “We don’t know where your money went, but as the new owners, you deserve a free record credit for May.”
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The email also confirms that he October album selection is ‘Switcheroo’, the debut album by US alt-dance artist Gelli Haha, which was released in June via Innovative Leisure. The album will be sent in an exclusive 180g “piss yellow” pressing, with two bonus remixes, a gatefold jacket designed by Gelli and other extras.
Alt said in June: “We saw it as an opportunity to jump in and fix and clean up a lot of the shortcomings that have been pushed onto customers. Over the last year, there’s a lot of people that have bought records that haven’t received them. And so with us jumping in, we’re gonna start fixing that. We’ve already started fixing that, but we really will dig in, in the weeks ahead.”
Joining Alt is Emily Muhoberac, who will act as President of VMP. In their roles at VNYL Inc., both worked on subscription services VinylBox and the VNYL brand, which will continue as sister operations. “This is the third time we’ve done this, and we’ve really built a strong operational playbook to do it,” she said.
“At the end of the day, this is all about getting the records in the hands of the loyal consumers who want them.”
The Denver Post reported in April that one subscriber was owed $1,000 (£750) by the company due to missing pre-orders and membership fees. He said it was “especially disheartening” as he has had a membership for over a decade.
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